Acenda Extends Premium Relief to Customers Affected by NSW Floods

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The relief package features a waiver of premium payments for up to three months, coupled with access to counselling services and various health resources through Acenda's Vivo platform. The company acknowledges the unpredictable stress and financial pressure natural disasters impose on its clientele.

The flooding across regions including the Mid North Coast, Hunter, and Greater Sydney has led to a significant increase in general insurance claims. As of now, the Insurance Council of Australia has recorded over 4100 claims, with a substantial 80% related to personal property, while the rest involve commercial and motor claims.

This initiative by Acenda is crucial as it provides immediate financial respite to those affected by the floods. It highlights the role of insurers in supporting impacted communities, allowing them to maintain essential insurance coverage during periods of financial uncertainty. Importantly, such measures can help reduce the stress associated with disaster recovery, ensuring customers have continued peace of mind.

Moving forward, it will be important to observe how other insurers respond in the wake of this natural disaster. Acenda's action may set a precedent, encouraging similar relief efforts across the industry. The frequency of such natural events also underscores the need for enhanced risk management and preparedness strategies among both consumers and insurers. Stakeholders will likely continue evaluating the broader impact of climate-related incidents on the insurance sector and explore sustainable solutions to support affected communities.

Published:Wednesday, 28th May 2025
Source: Paige Estritori

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