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trades.insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Trades Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Trades Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Silica Compliance Is Now an Insurance Issue for Tradies
Silica Compliance Is Now an Insurance Issue for Tradies
19 Aug 2026: Paige Estritori
The national ban on engineered stone has shifted from a regulatory headline into a practical operating issue for Australian trade businesses. Since the ban began in July 2024, regulators have continued to emphasise that uncontrolled work with crystalline silica can expose workers to serious and irreversible illness. For builders, stonemasons, kitchen installers, tilers, demolition contractors and renovators, the message is clear: compliance is no longer something to deal with only when a job looks high risk. - read more
Insurance Complaint Trends Put Policy Clarity Back in Focus
Insurance Complaint Trends Put Policy Clarity Back in Focus
12 Aug 2026: Paige Estritori
Fresh complaints data from the Australian Financial Complaints Authority has again put pressure on the general insurance sector, with policy disputes, delays and communication breakdowns remaining a major source of frustration for customers. For Australian tradies, the headline is not just that complaints are being lodged; it is that many disputes appear to begin with mismatched expectations between what a policyholder thought was covered and how the insurer interpreted the wording when a claim arrived. - read more
Why the Latest Insurance Tax Debate Matters for Australian Tradies
Why the Latest Insurance Tax Debate Matters for Australian Tradies
04 Aug 2026: Paige Estritori
A renewed industry push to reduce insurance taxes has put affordability back on the agenda for Australian households and businesses, including tradies who already face rising operating costs. The core argument is straightforward: when taxes and levies are added to premiums, the final bill can become harder to absorb, particularly for sole traders and small teams managing vehicles, tools, public liability and workshop risks. - read more
Claims Handling Scrutiny Puts Policy Preparation in the Spotlight
Claims Handling Scrutiny Puts Policy Preparation in the Spotlight
28 Jul 2026: Paige Estritori
ASIC’s ongoing focus on general insurance claims handling is a timely reminder that the value of a policy is tested long after the premium is paid. For Australian tradies, the issue is practical rather than theoretical: when a ute is damaged, tools are stolen, a workshop is hit by stormwater or a client alleges property damage, delays and documentation gaps can quickly affect cash flow. - read more
Income Protection Claim Dispute Offers Lessons for Tradies
Income Protection Claim Dispute Offers Lessons for Tradies
21 Jul 2026: Paige Estritori
A new Australian Financial Complaints Authority decision has put income protection claims under the spotlight, with useful lessons for tradies who rely on their own capacity to work. The dispute involved a delivery driver who had received weekly income protection benefits after a serious arm-related medical condition prevented him from working. The insurer later tried to recover more than $31,000 in paid benefits, arguing it had information suggesting he could have returned to work earlier. - read more
Trades Insurance Articles

How to Choose the Right Trades Insurance: Comparing Insurer Perks
How to Choose the Right Trades Insurance: Comparing Insurer Perks
Being a tradesperson in Australia comes with its own unique set of risks. Whether you're an electrician, plumber, carpenter, or builder, having the right insurance coverage is crucial for protecting your livelihood and your peace of mind. Without adequate insurance, you could be financially devastated by accidents, theft, or property damage. - read more
Understanding Professional Indemnity Insurance for Trades
Understanding Professional Indemnity Insurance for Trades
Professional indemnity insurance (PI insurance) is a type of coverage designed to protect businesses and individuals who provide professional advice or services. It covers claims made against them for negligent acts, errors, or omissions in the performance of their professional duties. - read more
5 Common Budgeting Mistakes Small Trade Businesses Should Avoid
5 Common Budgeting Mistakes Small Trade Businesses Should Avoid
Budgeting is one of the most crucial aspects of running a small trade business. Without a proper budget, it's easy to lose track of your expenses and revenues, leaving you in a financial mess. This can be especially challenging for small trade businesses where margins are often tight, and a minor miscalculation can lead to significant issues down the line. - read more
Creating a Monthly Budget Plan for Small Australian Trade Businesses
Creating a Monthly Budget Plan for Small Australian Trade Businesses
Creating a monthly budget is essential for any business, but it holds particular importance for small trade businesses in Australia. Effective budgeting can help you manage cash flow, allocate resources efficiently, and ensure financial stability. - read more
What Is Workshop Contents Insurance for Trade Businesses?
What Is Workshop Contents Insurance for Trade Businesses?
Workshop contents insurance can help protect the items kept at a trade business premises, such as machinery, stock, office equipment and workshop fittings. This guide explains what it may cover, how it differs from tools insurance, and what Australian tradies should check before choosing cover. - read more

Knowledgebase
Insurance:
In law and economics, insurance is a form of risk management primarily used to hedge against the risk of potential financial loss.