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trades.insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Trades Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Trades Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Storm Season Reminder: Why Tradies Should Check Their Insurance Now
Storm Season Reminder: Why Tradies Should Check Their Insurance Now
09 Sep 2026: Paige Estritori
The latest catastrophe-focused commentary from Australia’s general insurance sector has arrived with a practical warning for trade businesses: severe weather is no longer a once-in-a-while planning issue. Storms, floods, hail, bushfire and damaging winds are continuing to influence claims volumes, repair costs, underwriting appetite and premium pressure across the market. - read more
Why Insurance Pricing Checks Matter for Trade Renewals
Why Insurance Pricing Checks Matter for Trade Renewals
02 Sep 2026: Paige Estritori
ASIC’s continuing focus on insurance pricing has delivered another reminder that renewal documents deserve close attention, especially for tradies managing several policies across their business. Recent regulatory action against an insurer over alleged pricing and discount failures reinforces a practical point: the final premium shown on a renewal notice may not always tell the full story about how that amount was calculated. - read more
Why Fresh Insurance Market Data Matters at Renewal Time
Why Fresh Insurance Market Data Matters at Renewal Time
26 Aug 2026: Paige Estritori
APRA’s latest general insurance data has again highlighted a point many Australian tradies are already feeling at renewal time: a healthier insurance sector does not necessarily translate into simple or immediate premium relief for small businesses. While insurers continue to operate with stronger capital buffers and improved underwriting discipline, the costs sitting behind many policies remain under pressure. - read more
Silica Compliance Is Now an Insurance Issue for Tradies
Silica Compliance Is Now an Insurance Issue for Tradies
19 Aug 2026: Paige Estritori
The national ban on engineered stone has shifted from a regulatory headline into a practical operating issue for Australian trade businesses. Since the ban began in July 2024, regulators have continued to emphasise that uncontrolled work with crystalline silica can expose workers to serious and irreversible illness. For builders, stonemasons, kitchen installers, tilers, demolition contractors and renovators, the message is clear: compliance is no longer something to deal with only when a job looks high risk. - read more
Insurance Complaint Trends Put Policy Clarity Back in Focus
Insurance Complaint Trends Put Policy Clarity Back in Focus
12 Aug 2026: Paige Estritori
Fresh complaints data from the Australian Financial Complaints Authority has again put pressure on the general insurance sector, with policy disputes, delays and communication breakdowns remaining a major source of frustration for customers. For Australian tradies, the headline is not just that complaints are being lodged; it is that many disputes appear to begin with mismatched expectations between what a policyholder thought was covered and how the insurer interpreted the wording when a claim arrived. - read more
Trades Insurance Articles

Creating a Monthly Budget Plan for Small Australian Trade Businesses
Creating a Monthly Budget Plan for Small Australian Trade Businesses
Creating a monthly budget is essential for any business, but it holds particular importance for small trade businesses in Australia. Effective budgeting can help you manage cash flow, allocate resources efficiently, and ensure financial stability. - read more
Why Every Subcontractor in Australia Needs Proper Insurance
Why Every Subcontractor in Australia Needs Proper Insurance
Insurance is a crucial safeguard for everyone, but for subcontractors, it's essential. In the world of trade professionals, the tools of the trade are more than just pieces of equipment; they are investments into one's livelihood. - read more
Protecting Your Tools and Equipment: A Tradesperson's Insurance Checklist
Protecting Your Tools and Equipment: A Tradesperson's Insurance Checklist
As a tradesperson, your tools and equipment are your livelihood. They are essential for performing your job efficiently and effectively. - read more
Certificates of Currency for Tradies: What They Show and When They Are Used
Certificates of Currency for Tradies: What They Show and When They Are Used
A certificate of currency is commonly requested before a tradie starts work on a site, signs a contract or completes a client onboarding process. This guide explains what it shows, why clients ask for it and what to check before you send one. - read more
What Is Workshop Contents Insurance for Trade Businesses?
What Is Workshop Contents Insurance for Trade Businesses?
Workshop contents insurance can help protect the items kept at a trade business premises, such as machinery, stock, office equipment and workshop fittings. This guide explains what it may cover, how it differs from tools insurance, and what Australian tradies should check before choosing cover. - read more

Knowledgebase
Insurance Premium:
The periodic amount paid for the purchase of insurance.