Trades Insurance Online :: Contact Us

Contact Trades Insurance Online

trades.insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Trades Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Trades Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Digital Risk Is Becoming a Practical Insurance Issue for Tradies
Digital Risk Is Becoming a Practical Insurance Issue for Tradies
16 Sep 2026: Paige Estritori
Recent insurance industry reporting has again put cyber risk in front of small businesses, with a clear message for trade operators: digital exposure is no longer limited to office-based companies. Many electricians, plumbers, builders, landscapers and subcontractors now rely on cloud quoting tools, job management apps, online banking, electronic invoices and customer databases to keep work moving. - read more
Storm Season Reminder: Why Tradies Should Check Their Insurance Now
Storm Season Reminder: Why Tradies Should Check Their Insurance Now
09 Sep 2026: Paige Estritori
The latest catastrophe-focused commentary from Australia’s general insurance sector has arrived with a practical warning for trade businesses: severe weather is no longer a once-in-a-while planning issue. Storms, floods, hail, bushfire and damaging winds are continuing to influence claims volumes, repair costs, underwriting appetite and premium pressure across the market. - read more
Why Insurance Pricing Checks Matter for Trade Renewals
Why Insurance Pricing Checks Matter for Trade Renewals
02 Sep 2026: Paige Estritori
ASIC’s continuing focus on insurance pricing has delivered another reminder that renewal documents deserve close attention, especially for tradies managing several policies across their business. Recent regulatory action against an insurer over alleged pricing and discount failures reinforces a practical point: the final premium shown on a renewal notice may not always tell the full story about how that amount was calculated. - read more
Why Fresh Insurance Market Data Matters at Renewal Time
Why Fresh Insurance Market Data Matters at Renewal Time
26 Aug 2026: Paige Estritori
APRA’s latest general insurance data has again highlighted a point many Australian tradies are already feeling at renewal time: a healthier insurance sector does not necessarily translate into simple or immediate premium relief for small businesses. While insurers continue to operate with stronger capital buffers and improved underwriting discipline, the costs sitting behind many policies remain under pressure. - read more
Silica Compliance Is Now an Insurance Issue for Tradies
Silica Compliance Is Now an Insurance Issue for Tradies
19 Aug 2026: Paige Estritori
The national ban on engineered stone has shifted from a regulatory headline into a practical operating issue for Australian trade businesses. Since the ban began in July 2024, regulators have continued to emphasise that uncontrolled work with crystalline silica can expose workers to serious and irreversible illness. For builders, stonemasons, kitchen installers, tilers, demolition contractors and renovators, the message is clear: compliance is no longer something to deal with only when a job looks high risk. - read more
Trades Insurance Articles

Creating a Monthly Budget Plan for Small Australian Trade Businesses
Creating a Monthly Budget Plan for Small Australian Trade Businesses
Creating a monthly budget is essential for any business, but it holds particular importance for small trade businesses in Australia. Effective budgeting can help you manage cash flow, allocate resources efficiently, and ensure financial stability. - read more
5 Key Benefits of Trade Insurance You Can’t Afford to Ignore
5 Key Benefits of Trade Insurance You Can’t Afford to Ignore
Trade insurance is an essential safeguard for subcontractors in Australia. It offers a safety net that protects against the uncertainties and inherent risks in the industry. Whether you're a plumber, electrician, or construction worker, having the right kind of insurance can mean the difference between financial stability and ruin. - read more
Why Every Subcontractor in Australia Needs Proper Insurance
Why Every Subcontractor in Australia Needs Proper Insurance
Insurance is a crucial safeguard for everyone, but for subcontractors, it's essential. In the world of trade professionals, the tools of the trade are more than just pieces of equipment; they are investments into one's livelihood. - read more
Critical Insurance Mistakes Australian Tradespeople Are Making
Critical Insurance Mistakes Australian Tradespeople Are Making
Insurance is a critical component for tradespeople in Australia, providing financial protection against a range of risks that can significantly impact your livelihood. Adequate insurance coverage ensures that you are protected against potential liabilities, damages, and unforeseen circumstances that could otherwise lead to substantial financial losses. - read more
Workers Compensation Insurance Obligations for Australian Trade Businesses
Workers Compensation Insurance Obligations for Australian Trade Businesses
Australian trade businesses may need workers compensation insurance when they hire employees, apprentices, casual workers or certain contractors. Obligations vary by state and territory, so tradies should check the rules before growing their team. - read more

Knowledgebase
Double Indemnity:
A clause or provision in a life insurance policy that doubles the payout in cases of accidental death.