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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In the first quarter of 2026, the Australian commercial insurance market experienced a notable 12% decline in pricing, as reported by Marsh's latest market index. This trend reflects a continuation of the previous quarter's decrease, signalling a competitive environment driven by abundant capacity and insurer competition. - read more
Since its launch in July 2022, Australia's cyclone reinsurance pool has surpassed $1 billion in claim payments, marking a significant milestone in providing support to regions vulnerable to cyclonic events. The Australian Reinsurance Pool Corporation (ARPC) reports that this total encompasses 20 declared events, with Cyclone Alfred in Queensland accounting for a substantial portion of the claims. - read more
The Australian Prudential Regulation Authority (APRA) has recently emphasised the necessity for insurers to bolster their oversight and management of risks associated with artificial intelligence (AI). This directive comes in response to findings that the rapid adoption of AI technologies has outpaced the industry's current risk management frameworks. - read more
Australians are set to experience a significant rise in private health insurance premiums, with an average increase of 4.41% scheduled for 1 April 2026. This marks the steepest hike since 2017, adding to the financial pressures faced by many households. - read more
In 2025, Australia experienced a dramatic escalation in insured losses due to extreme weather events, totaling AUD 4.8 billion—a staggering 727% increase compared to the previous year. This surge underscores the growing impact of climate change on the nation's economy and the insurance sector. - read more
Public liability insurance is a type of coverage designed to protect businesses against claims of property damage or personal injury caused by their work. This type of insurance is essential for trades professionals, as it provides financial protection against legal and compensation costs arising from incidents related to their services. - read more
Being a tradesperson in Australia comes with its own unique set of risks. Whether you're an electrician, plumber, carpenter, or builder, having the right insurance coverage is crucial for protecting your livelihood and your peace of mind. Without adequate insurance, you could be financially devastated by accidents, theft, or property damage. - read more
Trades insurance is a specialised type of coverage designed to protect individuals and businesses in the trades industry. This category includes a wide range of professionals such as electricians, plumbers, builders, and other manual workers who face unique risks in their day-to-day operations. - read more
Have you ever thought about making the leap from being a skilled tradie to running your own business? It's an exciting journey that many Australians are considering, as it offers the chance to not only work for yourself but also to create something meaningful in your community. - read more
In the trades industry, unexpected events and accidents can happen at any time. Injuries and illnesses can prevent you from working, potentially leaving you without a steady income. Insurance is a crucial safeguard that helps protect against these uncertainties, ensuring that you can continue to meet your financial obligations, even when you're unable to work. - read more
Knowledgebase
Insurance broker: An agent acting on behalf of the insured (not the insurance company) who negotiates the terms and cover provided by the insurer in the insurance policy.
