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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Professional indemnity insurance (PI insurance) is a type of coverage designed to protect businesses and individuals who provide professional advice or services. It covers claims made against them for negligent acts, errors, or omissions in the performance of their professional duties. - read more
Being a tradesperson in Australia comes with its own unique set of risks. Whether you're an electrician, plumber, carpenter, or builder, having the right insurance coverage is crucial for protecting your livelihood and your peace of mind. Without adequate insurance, you could be financially devastated by accidents, theft, or property damage. - read more
Insurance is a crucial safeguard for everyone, but for subcontractors, it's essential. In the world of trade professionals, the tools of the trade are more than just pieces of equipment; they are investments into one's livelihood. - read more
In the world of trades, having the right financial products can make a significant difference in managing your business effectively. Whether you're a plumber, electrician, carpenter, or any other type of tradesperson, financial products such as insurance, loans, and savings accounts play a crucial role in protecting your livelihood and ensuring sustainable growth. - read more
The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) has unveiled the finalists for the 21st Australian Insurance Industry Awards, set to take place on Thursday, 21 August 2025, at the Star Event Centre in Sydney. These prestigious awards honour the outstanding achievements of individuals and organisations across the entire insurance value chain, highlighting the depth of talent, innovation, and dedication within the industry. - read more
In a significant regulatory action, Allianz Australia and its subsidiary AWP Australia have been fined $16.8 million for making false and misleading statements. The Commonwealth Director of Public Prosecutions imposed the fines following an investigation and referral by the Australian Securities and Investments Commission (ASIC). - read more
The Australian Financial Complaints Authority (AFCA) has directed Suncorp to reassess a 60% increase in a customer's home insurance premium after the insurer failed to provide persuasive evidence justifying the hike. This decision comes amid a backdrop of rising complaints about general insurers, with AFCA reporting record levels of grievances. - read more
The global insurtech sector experienced a significant downturn in funding during the fourth quarter of 2024, with total investments plummeting by 50% to US$688.24 million compared to the previous quarter. This decline marks the lowest annual funding level since 2018, with the total for 2024 reaching US$4.25 billion, a 6% decrease from the prior year. - read more
The Australian general insurance industry is on a trajectory of significant growth, with direct written premiums (DWP) projected to exceed $144 billion by 2029. This forecast, provided by data and analytics firm GlobalData, indicates a substantial increase from the $94.7 billion recorded in 2024, reflecting a compound annual growth rate (CAGR) of approximately 8.8% over the five-year period. - read more
All quotes are provided free (via our secure server) and without obligation by a specialist broker from our national referral panel. Clark Family Pty Ltd / Trades Insurance Online does not provide financial product advice or arrange insurance policies; we operate solely as an introducer. If you proceed with a product after speaking with a licensed adviser, we may receive a referral fee from the provider at no additional cost to you. See our Privacy Statement for more details.
Knowledgebase
Insurance Deductible: the amount that an insured is required to contribute toward an insurance claim as stipulated in an insurance policy. Otherwise known as the "policy excess".
