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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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The Australian Prudential Regulation Authority (APRA) has released its latest statistics, indicating a significant increase in intermediated general insurance premiums. In the six months leading up to December 31, 2025, premiums placed through intermediaries reached $22.97 billion, up from $21.59 billion in the previous half-year and $22.28 billion in the corresponding period of 2024. - read more
The Australian Prudential Regulation Authority (APRA) is actively monitoring the exit of Eric Insurance from the general insurance market. Following the company's voluntary administration, APRA is overseeing the process to ensure that policyholders' interests are safeguarded. This includes facilitating partial refunds of unearned premiums to eligible policyholders who held active policies as of October 18, 2025. - read more
In the first quarter of 2026, the Australian commercial insurance market experienced a notable 12% decline in pricing, as reported by Marsh's latest market index. This trend reflects a continuation of the previous quarter's decrease, signalling a competitive environment driven by abundant capacity and insurer competition. - read more
Since its launch in July 2022, Australia's cyclone reinsurance pool has surpassed $1 billion in claim payments, marking a significant milestone in providing support to regions vulnerable to cyclonic events. The Australian Reinsurance Pool Corporation (ARPC) reports that this total encompasses 20 declared events, with Cyclone Alfred in Queensland accounting for a substantial portion of the claims. - read more
The Australian Prudential Regulation Authority (APRA) has recently emphasised the necessity for insurers to bolster their oversight and management of risks associated with artificial intelligence (AI). This directive comes in response to findings that the rapid adoption of AI technologies has outpaced the industry's current risk management frameworks. - read more
Insurance is a crucial safeguard for everyone, but for subcontractors, it's essential. In the world of trade professionals, the tools of the trade are more than just pieces of equipment; they are investments into one's livelihood. - read more
Public liability insurance is a type of coverage designed to protect businesses against claims of property damage or personal injury caused by their work. This type of insurance is essential for trades professionals, as it provides financial protection against legal and compensation costs arising from incidents related to their services. - read more
Trade insurance is an essential aspect of running a successful trade business in Australia. Whether you are a carpenter, electrician, plumber, or any other type of tradesperson, having the right insurance coverage protects you from unexpected risks and liabilities that could otherwise derail your operations. - read more
Budgeting is one of the most crucial aspects of running a small trade business. Without a proper budget, it's easy to lose track of your expenses and revenues, leaving you in a financial mess. This can be especially challenging for small trade businesses where margins are often tight, and a minor miscalculation can lead to significant issues down the line. - read more
In the trades industry, unexpected events and accidents can happen at any time. Injuries and illnesses can prevent you from working, potentially leaving you without a steady income. Insurance is a crucial safeguard that helps protect against these uncertainties, ensuring that you can continue to meet your financial obligations, even when you're unable to work. - read more
Knowledgebase
Liability Insurance: Insurance that provides protection from claims arising from injuries or damage to other people or property
