Trades Insurance Online :: Privacy

Trades Insurance Online Privacy Statement

trades.insuranceonline.com.au

This is the privacy policy statement for Trades Insurance Online and Clark Family Pty Ltd in relation to this website.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your personal information when you use our website and related services.

Information We Collect and How It is Used

To process your financial services referral request, Trades Insurance Online may collect your name, phone number, email address, postcode and other details relevant to the type of service you are requesting.

This information is used to facilitate your referral to a participating third-party broker, lender, insurer or other provider. Trades Insurance Online, on behalf of Clark Family Pty Ltd, will ordinarily provide your enquiry to a participating provider selected through our referral network so that they can contact you directly and provide the services you have requested.

We may also disclose information where reasonably necessary to administer your referral, respond to your enquiry, meet our legal or regulatory obligations, investigate a complaint, or manage the operation and compliance of our referral service.

We may also receive information from participating brokers, lenders, insurers or other providers about the progress or outcome of an enquiry, application or referral, including through secure electronic systems or APIs. We may use this information for purposes connected with administering the referral, customer service, quality assurance, record keeping, remuneration or referral reconciliation, complaint handling, and compliance or regulatory reporting.

If you do not provide the personal information we request, we may not be able to assist you with your referral or process your enquiry.

Disclosure of Personal Information

We may disclose your personal information to participating brokers, lenders, insurers or other providers where necessary to facilitate the referral or service you have requested. We may also disclose personal information where reasonably necessary to administer our referral service, respond to an enquiry or complaint, comply with legal or regulatory obligations, or engage service providers that assist us in operating our business.

Participating providers are required to handle personal information provided through our referral service in accordance with applicable privacy laws and the requirements governing their participation in our referral network.

We do not currently disclose personal information to overseas recipients. If our information-handling practices change and personal information is likely to be disclosed to recipients outside Australia, we will update this Privacy Policy as required.

Please note: Once you are referred to a third-party broker, lender, insurer or other provider, that provider's own privacy policy and terms will apply to information you subsequently provide directly to them.

Cookies and Tracking Technologies

Trades Insurance Online uses cookies and similar technologies to support website functionality, maintain session information, understand how visitors interact with our website and improve system performance and user experience.

We may also use third-party analytics, advertising or measurement services that use cookies, pixels or similar technologies. Depending on the technology used, these services may collect information about your device, browser, pages visited and interactions with our website.

Where these technologies involve the collection, use or disclosure of personal information, we take reasonable steps to ensure that they are used consistently with applicable privacy requirements. We seek to limit the information collected to what is reasonably necessary for the relevant purpose.

You can control or disable cookies through your browser settings. Where additional consent is required for particular tracking or advertising technologies, we may provide additional notices or consent controls when you use the website.

Security and Retention of Personal Information

We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. These measures may include access controls, secure systems, authentication measures and other technical and organisational safeguards appropriate to the information being handled.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including administering referrals, responding to enquiries, maintaining appropriate business and compliance records, resolving complaints and meeting legal or regulatory obligations.

When personal information is no longer required to be retained, we take reasonable steps to securely destroy or de-identify it, subject to any legal or record-keeping requirements.

Access and Correction of Personal Information

You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access, such as photocopying or postage.

You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete or misleading. We will respond to access and correction requests within a reasonable timeframe.

To make a request, please contact us. We may ask you to submit your request in writing or provide information necessary to verify your identity before providing access to personal information.

Complaints and Dispute Resolution

If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

Updates to This Policy

We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.

Contact Us

If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.

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Insurance News

Digital Risk Is Becoming a Practical Insurance Issue for Tradies
Digital Risk Is Becoming a Practical Insurance Issue for Tradies
16 Sep 2026: Paige Estritori
Recent insurance industry reporting has again put cyber risk in front of small businesses, with a clear message for trade operators: digital exposure is no longer limited to office-based companies. Many electricians, plumbers, builders, landscapers and subcontractors now rely on cloud quoting tools, job management apps, online banking, electronic invoices and customer databases to keep work moving. - read more
Storm Season Reminder: Why Tradies Should Check Their Insurance Now
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09 Sep 2026: Paige Estritori
The latest catastrophe-focused commentary from Australia’s general insurance sector has arrived with a practical warning for trade businesses: severe weather is no longer a once-in-a-while planning issue. Storms, floods, hail, bushfire and damaging winds are continuing to influence claims volumes, repair costs, underwriting appetite and premium pressure across the market. - read more
Why Insurance Pricing Checks Matter for Trade Renewals
Why Insurance Pricing Checks Matter for Trade Renewals
02 Sep 2026: Paige Estritori
ASIC’s continuing focus on insurance pricing has delivered another reminder that renewal documents deserve close attention, especially for tradies managing several policies across their business. Recent regulatory action against an insurer over alleged pricing and discount failures reinforces a practical point: the final premium shown on a renewal notice may not always tell the full story about how that amount was calculated. - read more
Why Fresh Insurance Market Data Matters at Renewal Time
Why Fresh Insurance Market Data Matters at Renewal Time
26 Aug 2026: Paige Estritori
APRA’s latest general insurance data has again highlighted a point many Australian tradies are already feeling at renewal time: a healthier insurance sector does not necessarily translate into simple or immediate premium relief for small businesses. While insurers continue to operate with stronger capital buffers and improved underwriting discipline, the costs sitting behind many policies remain under pressure. - read more
Silica Compliance Is Now an Insurance Issue for Tradies
Silica Compliance Is Now an Insurance Issue for Tradies
19 Aug 2026: Paige Estritori
The national ban on engineered stone has shifted from a regulatory headline into a practical operating issue for Australian trade businesses. Since the ban began in July 2024, regulators have continued to emphasise that uncontrolled work with crystalline silica can expose workers to serious and irreversible illness. For builders, stonemasons, kitchen installers, tilers, demolition contractors and renovators, the message is clear: compliance is no longer something to deal with only when a job looks high risk. - read more
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In the trades industry, unexpected events and accidents can happen at any time. Injuries and illnesses can prevent you from working, potentially leaving you without a steady income. Insurance is a crucial safeguard that helps protect against these uncertainties, ensuring that you can continue to meet your financial obligations, even when you're unable to work. - read more
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